Frequently asked questions
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General information
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Gardenuity makes growing veggies and herbs fun and simple. We only offer plants you’ll have real success growing. We deliver everything you need to your door, and we provide the expertise to help facilitate a successful harvest.
- Garden Kit + Plant Collection matched to your Geo Location
- Grow Pro Experts to help you harvest results you deserve
- Made Sustainably - No excess waste for you or the planet
- Suitable for all ages and experience levels
- Get growing, guaranteed
- Join thousands of happy growers!
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Gardenuity’s Match® Technology customizes each garden to your location so you and your plants will have the perfect growing experience. We match you with a collection of plants based on the current season, your forecasted weather, the plants’ needs, and the garden's location. Our patent-pending Match Technology takes the guesswork out of growing, so each experience grows success.
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When you grow with Gardenuity, you have full access to Grow Pro®, a team of experts that are available to answer all your gardening questions and make your growing experience seamless. Grow Pro also tracks your weather and will let you know if you need to move your garden around due to impending weather. The Grow Pro experience also includes access to all Grow Pro content, which includes in-depth plant guides, instructional videos, garden care tips, and more.
The Perks:
- On-Call Support from our Grow Pro Experts
- Weather Alerts
- Watering Tips
- Feeding Reminders
- Harvest Help
- Wellness Inspiration
- Seasonal Recipes
- ...and more!
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Our fully-rooted plants arrive directly from one of our farm partners across the U.S. (no waiting or wilting in a warehouse somewhere). All plants are sprouted from either non-gmo or organic seeds and grown without the use of pesticides.
*Make sure to unpack your plants immediately on delivery. Ideally, your plants should be planted within 24-48 hours of arrival.
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In the case of inclement weather (or any weather that could be hard on your plant), our Grow Pro team will send you an email or notification about exactly what to do with your specific garden to avoid any damage or harm to your plants.
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If your fully-rooted plants are not thriving upon arrival or have an issue within the first 7 days of delivery, contact Gardenuity so we can have a replacement plant sent to you. Simply email GrowPro@Gardenuity.com with a picture of your plant and your order number.
Our Waxed Amaryllis Bulbs take an average of 4-6 weeks to bloom. If your wax bulb has not bloomed after 6 weeks, we can have a replacement shipped to you. Please email GrowPro@Gardenuity.com with a picture of your bulb and your order number.
Our Microgreens take an average of 6-10 days to germinate. If your microgreen seeds have not germinated in 14 days, we can have a replacement shipped to you. Please email GrowPro@Gardenuity.com with a picture of your Microgreens Desktop Garden and your order number.
Shipping, Delivery, and Orders
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Your order will ship within 2-4 business days after purchase. Once your order ships, it may take an additional 2-5 business days to arrive at your door.
Your live plants may arrive separately, as they often ship directly from our farm partners (no waiting in a warehouse somewhere). Live plants ship Mondays, Tuesdays, or Wednesdays via FedEx 2-day. We do our best to make sure everything in your order arrives the same or next day.
Shipping your plants safely is our top priority. If impending weather comes in, your order may be held for a few days to ensure the live plants can travel safely.
If you need help with your order, please send us an email or contact us here.
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We use UPS, FedEx or USPS to provide best possible service. The carrier we use is determined by region, zip code, timing, and the location of our farm partner. As we grow, we hope to provide additional shipping options for our customers.
Shipping Rates: We charge a flat rate per order of $12.00 to cover the minimum charge from our shipping carriers. Shipping is free for orders over $75 and is automatically applied at checkout!
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Once your order has shipped, you will receive an email with a tracking number. Please allow up to 24 hours after receiving this notification for your order to begin tracking.
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We accept all major credit cards. Please note online orders are executed with real-time credit card processing, and your card will be charged at the time you place your order.
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Add a personalized gift message, free of charge. To add your gift note, go to your Shopping Bag and scroll down below your items. Click the box next to “I’m sending this order as a gift.” Then, in 150 characters or less, write your gift message. We will send this message on a custom gift notecard.
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Yes! If you are in the Dallas-Fort Worth area, we would love for you to stop by our studio!
If you would like to place an order and pick-up in store, simply give us a call and we’ll be happy to process and prepare your order. You can reach us at 469-359-5000 during business hours.
We are conveniently located in the Dallas Design District at:
2222 Vantage Street
Dallas, TX 75207Open Hours: M-F 9am - 5pm
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At Gardenuity, we want to make sure you are happy with your purchase. It’s that simple. If, within 30 days of receipt of your purchase, you are not fully satisfied, we are happy to refund you the paid price for the item(s) you wish to return, including its associated tax. If you are requesting a refund or exchange for your plants, please refer to our Get Growing Guarantee above.
Please contact us directly to process your refund, return or exchange. You may email us at support@gardenuity.com. Please do not return any products without contacting us first. When requesting a return, include your order number, best way to contact you, and reason for return.
We must receive shipment of the return within 30 days from the date the refund was requested, or your refund request is void. We will notify you via email when your return is processed and your refund or credit is available (usually 7-10 business days). The refund will be made to your original form of payment or can be made in the form of store credit. Shipping charges cannot be refunded.
Product Information
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When shopping for an Outdoor Garden Kit, we match you with the perfect plants for your current growing season and match your plants to their ideal nutrients and soil. Everything is customized so you and your garden will have a season full of harvests!
Giftable Outdoor Gardens are the best way to gift someone one of our Outdoor Garden Kits because your gift recipient will be able to choose when (and what) they want to plant and grow.
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To redeem your plants, please fill out the form at www.gardenuity.com/redeem-your-plants. A Grow Pro team member will reach out and match you with the perfect plants for you to get growing now. They will also make sure you are all set up to receive your Grow Pro perks, including instruction videos, care guides, weather alerts, and more. Your prepaid plants will then ship for free from one of our farm partners and be delivered directly to your door. Once your plants arrive, unpack them immediately and check the soil. If it is dry to the touch, give your plant some water. Ideally, your plants should be planted within 24-48 hours after arrival.
If you have any difficulty submitting the form, please contact GrowPro@gardenuity.com directly with your Garden Code and shipping address.
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If your plants are not thriving upon arrival or have an issue within the first 7 days of delivery, contact Gardenuity so we can have a replacement plant sent to you. Simply email GrowPro@Gardenuity.com with a picture of your plant and your order number.
If you are ready for a new set of plants for your indoor or outdoor garden, you can purchase a Refresh Kit or a new Plant Collection on our site here.
Still have questions?
We're happy to help! Please reach out with any questions or concerns. We will get back to you as quickly as we can. During the Spring and Winter seasons, please allow up to 48 hours to receive a response.